Dear Customer,
 
We truly thanks for your long-standing support and trust to Equilibrium!

In recent years, Equilibrium has been providing high quality IT consulting and implementation services to the growing enterprise of Shenzhen, which gradually improved Equilibrium’s brand visibility and reputation in Shenzhen and the Pearl River Delta Region. In 2010, Equilibrium’s IT services have been spread throughout the country. But deeply we know that Equilibrium’s growth can not only depends on the dedicated efforts of all employees, but also depends on every customer’ support.

When we devote to provide our best service to our new customers, we especially concern the regular customers’ evaluation of our after-sales technical support and customer service quality. More importantly, we would like our customers to feedback us your new problems of using the system, so that we can propose solution timely to you, guiding you to use the system in correct way, maximizing its positive effect in the process of enterprise production management.

Hence, Equilibrium officially launches “Equilibrium Maintenance Response Plan 2010” and starts with questionnaire as part of it. We will manage to provide free on-site service, consulting support and training support according to customers’ feedback from the questionnaire or the actual situation that reflected from customers. We hope that through the series of activities to understand our customers’ current product application status as well as customers’ point of view on optimizing system functionality. So that we can continuously improve our customer service quality, adapting our product’s functionality to meet your unique individual requirements.

Please kindly find and fill in the attachment form “Customer Satisfaction Survey – Equilibrium Maintenance Response Plan 2010”. To catch your requirements accurately and guarantee our quality service, please fill in the questionnaire form with your actual situation information and send it to the following E-mail address: support@jhasp.com. Your precious comments and suggestions are important to us! Customer who involves in the survey will receive free production training and opportunity to win gifts. Thank you for your support again!

Best Regards,

Customer Service Center

                                                                                                  May 2010