Explore Microsoft Dynamics CRM

Help boost sales, satisfaction, and service with CRM that works the way you do

When it comes to customer relationship management (CRM), communication is key. The ideal CRM solution should streamline the way your people communicate with clients and collaborate with each other. The more comfortable they are with the tools, the more effective they will be at their jobs. And whats more comfortable than a look and feel you already know?

And with Microsoft Dynamics CRM's powerful capabilities, like workflow automation and analytics, you can let your sales, marketing, and service staff easily share information and route tasks to provide a seamless customer experience.

Why choose a CRM solution from Microsoft?

Empower every employee to boost sales, satisfaction, and service with automated CRM software solutions that your people can actually use. Microsoft Dynamics CRM works like and with familiar Microsoft products which means less of a learning curve for your people, so they can get up and running quickly and focus on whats most importantyour customers.

Make your customers remember your business with these core CRM capabilities:

Sales force automation

Establish a 360-degree view of customer interactions, sales opportunities, and buying patterns to help your sales force cultivate more profitable relationships.

Customer service

Deliver high-value customer service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease.

Marketing

Plan, implement, and measure more effective marketing campaigns by analyzing buyer trends, behaviors, and offers that allow your marketing teams to track real-time results and optimize Return on Investment (ROI).

Cutting Edges

Today businesses are asked to do more with less. When it comes to enterprise software, Microsoft Dynamics CRM delivers exceptional value, because it is:

• •   Flexible, with the Power of Choice in deployment, purchase, and use.
• •   Familiar, with an intuitive user interface, so your users can be immediately productive.
• •   Designed to fit your business, delivering ease of customization and integration.

 

Top 10 Reasons to Choose Microsoft Dynamics CRM

1.Unmatched Value

The combination of top-rated functionality, high user adoption rates, the flexibility to adapt to your business needs, and an affordable price makes Microsoft Dynamics CRM an excellent choice. Get started with a free trial, or simply contact us for more information. We look forward to showing you more about the power and flexibility of Microsoft Dynamics CRM.

2.World-Class Customers

Microsoft Dynamics CRM is designed to meet the needs of companies of all sizesfrom small businesses to large enterprises. Today, Microsoft Dynamics CRM is used by more than 1 million people, including some of the world's largest organizations, in financial services, professional services, manufacturing, and the public sector. See what our customers have to say.

3.Top-Flight Functionality

Learn how the innovative functionality in Sales, Customer Service, and Marketing makes Microsoft Dynamics CRM an effective way to stay in touch with your customers and drive your business goals.

4.High User Adoption Rates

Microsoft Dynamics CRM works within Microsoft Office Outlook, one of the most popular applications that people use every day. This high level of comfort with Office Outlook can help to significantly drive user adoption and success. Want to know more? See what customers like Reed Smith and Plante & Moran say.

5.The Power of choice

You can choose to deploy Microsoft Dynamics CRM in-house, or let us* or a partner host it for you. You can choose how your people interface with itthrough Microsoft Office Outlook, a browser, or a mobile device. You can even decide whether to buy it orin effectto rent it. The best part? It's easy to switch if your business needs change.

6.Rapid Innovation

History tells this story best: Microsoft launched Microsoft Dynamics CRM 4.0 in December 2007, and in April 2008, Microsoft Dynamics CRM Online, an on-demand service, was introduced. In less than 18 months, the September 2008, the March 2009, and the November 2009 Service Updates for Microsoft Dynamics CRM Online were released. By July 2009, several free CRM Accelerators were launched with new functionality for Analytics, eService, Event Management, Enterprise Search, Sales Forecasting, Sales Methodology support and much more. More innovation is currently in development.

7.Operational Insight

The reporting engine generates compelling data reports within Microsoft Dynamics CRM to help you make informed business decisions. Get deeper insights by integrating Microsoft Dynamics CRM with Microsoft Business Intelligence products for performance management, scorecards, data mining, and OLAP reporting.

8.Great Fit

Because Microsoft Dynamics CRM is based on a service-oriented architecture (SOA), it easily integrates into your existing systems using industry-standard Web services. Its exceptional customization feature also simplifies adapting it to your processes, models, and technology infrastructure. Learn more about the technology.

9.Industry Leadership

Not only do you get competitive pricing for both on-demand and on-premise deployments, Microsoft provides several CRM Accelerators that are available to customers at no additional charge.

10.Affordability

Not only do you get competitive pricing for both on-demand and on-premise deployments, Microsoft provides several CRM Accelerators that are available to customers at no additional charge.